Comfort Smiles Of Ann Arbor

My appointment time was changed to a different time to accommodate the hygienist Rachel's schedule. I was ok with the time change. On my way to the appointment I was called and told that Rachel had to leave and my appointment time was moved again. I arrived at the new time, however, I was there for over an hour and twenty minutes for a routine cleaning. The staff is always nice but I've had to have date changes or time changes before and now it's becoming an inconvenience.

Excellent experience! Jenny, my dental hygienist was friendly, professional, and extremely thorough. She did an amazing job, and my teeth feel incredibly clean. I highly recommend her to anyone looking for exceptional dental care! Thank you Jenny!

I have been a patient here for 10 years now and have gone to different places due to moving. I always have preferred Comfort Smiles over everyone else. I am always treated with care, and they are always making sure I am comfortable and not in pain. Scheduling is easy, and the staff there are friendly. I recently got a crown, and the temporary crown placed in held wonderfully. The permanent crown has held up just as well and I have had no issues. I also have a lot of anxiety with dentistry work but I know I am always in good hands here. Tarhata has also been a wonderful receptionist, always smiling and greeting you and takes care of you right away. This is a great place to go for any dental work.

I was looking for a dentist in the area and I chose comfort smile based off of their outstanding reviews. Inquired about an appointment and they got me in the next day!! I’ve had bad experiences with other dentists in the past so I was very nervous going in. Everyone there is SOO kind and helpful. I would 10/10 recommend!!!!!

I have been a patient here for years, dating back to when the original owners, like Paresh, were still there. Unfortunately, over time there has been an obvious amount of staff turnover, and it has clearly affected patient care. During my last few visits, the office has felt chaotic and rushed. I was taken back late for my appointment, only to sit in the room waiting even longer before finally being seen. The office layout also provides very little privacy — there are practically no walls, so patients can hear everything. Hearing employees gossiping and speaking negatively about coworkers while patients are sitting nearby is extremely unprofessional and uncomfortable, especially when someone is about to work on your mouth. I have also experienced several billing and insurance issues recently. Whenever I try to speak with the office manager, I am consistently told that she is either “on her way in,” “not coming in today,” or that I “just missed her.” I’m then told to email her or call her personal phone. It’s frustrating because if the office manager is rarely present to address in-office concerns, it raises questions about how these issues are being managed. Other members of my family have experienced the same problem. I have continued coming here because, despite the lack of direction and organization, there have always been some wonderful employees — especially the hygiene team and the Asian woman at the front desk. They are some of the only familiar and consistently positive parts of the office anymore. I already have severe dental anxiety, and unfortunately, visiting this office now tends to make it worse. No patient wants to come in for something as stressful as a crown procedure while overhearing employees speaking negatively about one another or feeling rushed through their care. It’s unfortunate because this truly used to be a great office. I hope management takes these concerns seriously and works to improve the professionalism, organization, and patient experience moving forward.

I have been a patient at Comfort Smiles of Ann Arbor for several years. The office staff is very friendly, responsive, and helpful for scheduling my appointments. The hygienists and dentists are thoughtful and caring, ensuring my comfort during the procedures. I highly recommend this office for your dental needs.