River Park Cosmetic & Implant Dentistry

I’ve been coming here for over 4 years now and I can easily say coming here is worth it! The staff is incredibly friendly and knowledgeable. Victoria is the queen of teeth cleanings as she’s very detailed and talks you through everything. Just based off of the cleaning she was able to tell how I slept- a wizard!!! But all jokes aside I’m always impressed by the quality of care I receive here. The prices are competitive and they’re very transparent- I’ve never felt rushed into a decision and really appreciate that! Thank you to everyone at River Rock Dental for keeping my teeth clean and healthy!

My experience at River Rock Dental was overall mediocre, with some significant issues that made it frustrating and disappointing. The biggest concern is the scheduling and lack of convenience—especially for orthodontic appointments. Orthodontic services are only available on very limited days, typically Tuesdays or Fridays, and not even after 3 PM. The last appointment is around 2 PM, despite the clinic closing at 4 PM, which feels insufficient. This setup is highly inconvenient for patients who work during those hours or have changing schedules. There are no weekend options either, making it even harder to reschedule when conflicts come up. It feels like patients are expected to adjust their lives around the clinic’s limited availability, which isn’t practical. The clinic itself is decent, but the lack of flexible scheduling really affects the overall experience. Compared to other offices that offer orthodontic services more days of the week or even on weekends, this feels very restrictive. Because of these limitations, I can’t fully recommend this clinic.

I want to take a moment to share my experience. I came to this place after an appointment, to clean my teeth because first, they needed it and second, I had a filling on the tip of my tooth that got stained and I thought with the cleaning was going to be enough. Got there, and the usual, we got a grumpy lady, the same curly hair mentioned in other reviews, I was asked to seat and wait and I did, for 1 hour and 32 minutes in an empty location I waited. Go to get the x-ray, that with this people it's super challenging because they try to use a technology that they even understand and instead of making the process smooth, it's excruciating and painful and long with a technician that obviously lacks experience. After another 40 minutes struggling with x-rays, como the doctor who barely looks and says "yeah, just give her a regular cleaning" and left the room. She advised to get some work because my gums are "eating" my gums, and to get my filling replaced, which I unfortunately agreed. The grumpy lady from the beginning didn't want to book me for the feeling until I go and take care of my gums, wait, WHAT? Who are you to impose things on me? Anyway, paid, and came back at 12:14 next Monday May the 4th. If this place have an administration, they probably could look into the cameras to see the other front desk lady yelling at me when I asked what did she mean when she sent me to go and wait. This time, because I got there late so they "needed to clean". Well, my appointment was initially at 1, and they called to change it. Anyways, a couple of important notes to consider before putting your life in the hands on these people: 1. The technician started, with a qtip spreading something on ny gums and when I asked, she gave me this childish response "is just something to numb.." what?? 2. The doctor came abd grabbed a syringe that I am not seeing and know nothing about, and when is about to pinch me I asked what she was doing and she said "is just to numb a bit". When I screamed out of pain, I asked if she was giving me anesthesia and she said "oh yeah, is just a bit". I have the syringe plunged into my gums and I am trying articulate some questions about why is she giving me anesthesia to replace a filling and she said it was the nomal procedure. I am questioning about this as I have gotten the filling replaced a couple of times in the last 27 years and never in my whole 44 years olr life had I have any anesthesia in any dental procedure. Now, the doctor is out of the room, and my heart beats started to speed up, I had a terrible headache, and a strong chest pressure, so I asked the doctor's helper to measure my blood pressure again, which went sky rocketing. I started complaining about this procedure and how is possible that they just go and shot you a syringe of anesthesia without prior consent. I ridiculously attempted to explain to this ignorant and inexperienced person that I am on a high dosage of hormonal replacement of strogens (which works as a acelerator) and progesterone (which increases my sensory capacity at the max), but worse than that, I am on a high levels of prescribed stimulants. I tried explaining to this person how they could harm me or even kill me, and in her ignorance and lack of professionalism - because what authority does she has to give any medical advice?-, she said "oh no worries, it would go away, they don't interact!" 😐 Doctor came and said my blood pressure went up because I got scared and stressed with the syringe. She finished the procedure and I want to say and show with pictures how this "professional" bypassed my filling (see the picture from 11/14/2017) and instead removed a big chunk of the top of my own tooth and did a terrible job that won't allow me to even floss my teeth. The pictures shall explain the rest. Thanks God my boyfriend is a prestigious lawyer in Austin, we will be starting a legal case against this practice. (TSBDE) rule 108.7

My appointment was scheduled for 1:00 PM and I finished at 3:20 PM. Over 2 hours and 20 minutes for a routine checkup, X-rays, and cleaning. The actual time spent with the assistant and hygienist totaled about 25 minutes if not less. The rest of the time was waiting. I had to approach the front desk multiple times for updates and was repeatedly told “10–45 minutes,” which is not a reasonable or professional estimate. At no point was there proactive communication or an apology that matched the length of the delay. The hygienist and assistant were kind and professional, and I appreciate their effort. However, the overall scheduling and time management was extremely disappointing. Being short-staffed is understandable, but overbooking patients and making them wait hours is not respectful of people’s time. I work remotely and have flexibility but many patients would not have that luxury. So please keep that I mind. I won’t be returning.

This staff is the absolute best! Dr. Embry is fantastic. She took the time to explain my options, shared costs up front, and gave me advice on how to maintain good dental health. Sonia the receptionist was very kind. Crystal the dental assistant was so helpful, accommodating, and hilarious. And Victoria the dental hygienist went above and beyond, giving me advice and teaching me how to better take care of my teeth, all while making me laugh and feel at ease. I'm so happy I found this team!