Lovett Dental Conroe

I came in today for an appointment and Samantha in the front desk was very kind. She helped me apply for a payment plan that made things much easier for me financially. I strongly recommend everyone goes to Lovett dental Conroe because of Samantha’s excellent service!

Had an scheduled appointment I checked in and had to endure others people kids tantrums - 40 min later we walked out .. there were 5 employees at front desk looking at one computer and chatting like not knowing what was going on —-They saw us leaving- no one even mind calling us to check on the appointment or rescheduling. If you’re serious about your time Don’t Waist it here .

Dr Sanders and Zoe were amazing. The entire team from reception onwards were also amazing. The environment was calm and relaxing and my little girl's "hospital anxiety" quickly dissipated. I would highly recommend them. Regards.

Scheduled an appointment the week prior on their website. I called the day before to confirm the appointment with the front desk and was told it was scheduled. I showed up on time the morning of my appointment, and after signing in and waiting about 10 minutes, I was informed that my appointment was somehow never scheduled and asked if I could come back later in the day. Apparently booking appointments online “doesn’t guarantee you’ll get an appointment”. When I explained that this had never been communicated to me, and that I had also called the day before to confirm, I was just told they were sorry and could try to get me in later in the afternoon due to 7 appointments scheduled before me. Huge waste of time. Please be aware that even if you schedule online and call to confirm, there is still a chance that your appointment isn’t actually guaranteed.

Dirty office, staff walking in and out the front door vaping, long wait times, be prepared for your price estimate to increase multiple times during your visit. My child was nervous his entire time there and ended up being scheduled at a surgery center for anesthesia because "he moved his legs." I got a second opinion, he did not have as many cavities as Lovett Dental told me nor did he require as much work on his mouth; the price estimate remained consistent and anesthesia wasn't recommended or needed. If there are any other options available, don't go to Lovett Dental.

I have such a fear of dental procedures, but appointments at Lovett Dental Conroe has been wonderful. Great staff, excellent Dentist. Front office staff is very courteous and welcoming. Kuddos to Sam at the front desk for her professionalism and customer kindness. This is definitely the place to visit for your dental needs!

I came in for my daughters cleaning then back to do treatments on the second visit they took a long time to call me back to the room just to say they can’t do the treatment for my daughter. I waited for more than 25 minutes left after an hour. They wanted to refer me somewhere else that’s way too far. I felt like they just didn’t want to do the job from the day I first came in with her. Will not be coming back to this office for care.

If a Dr Kyle Sanders suggests extracting your child's teeth or doing any work on them get a second and third opinion. I was told to bring my almost 2 year old in due to two bad cavities and the only option she wanted to do was extract the teeth. She said she could attempt saving them but probably couldn't. When asked what she would put in their place since she wanted to extract both front teeth she informed me "absolutely nothing". Wasn't even willing to suggest spacers to keep the teeth from rearranging. This was my daughter's front teeth and she was willing to impact her speech and cause other delays just to avoid doing the work when I was more than willing to spend the money. She sat there belittling me telling me my daughter couldn't have juice or milk to drink at all and should have absolutely nothing to drink at night no matter what. She harped every time my daughter grabbed her cup to drink while in that office. Before I left I asked her for a quote for saving them and a quote for extracting them just so I could go over my options. They informed me they would call me Tuesday as this was during the winter ice storm and I never received a call. I didn't hear back till Friday after I emailed Shantrise who informed me she thought it was sent already on Thursday night and said she would send it the following day. That's when they proceeded to send me on a wild goose chase basically. She gave me hope they could Cap them when her team sent me a quote and I verified with the employee they could do the work. I drove an hour out of my way to her Conroe location to have the work done and she informs me after she showed up late that the only thing she can do is extract them as the front desk clerk informed me minutes prior she doesn't know what she's talking about as she was just told to get a quote to Cap the teeth. I walked out that morning with the statement of "I'm not letting you pull a 2 year olds teeth without attempting to save them" and never looked back. I scheduled her with other clinics who gave me options to save her teeth and could follow through till she gets older