Best Smiles Staples Mill

BE CAREFUL! My experience with this office is far from professional! They will switch you to an out of network doctor, do piss poor work, max out your policy to your insurance and try to charge your insurance more money hoping that you don’t pay attention to what they are doing. When you contact them and tell this office that you have proof that this wasn’t what we and my insurance agreed to (and have the pre dental estimate), the person that’s in charge of billing always seems to be out the office. And no one seems to get back with you. GO TO A PRIVATE DENTIST. These places are placed to just make money that’s it! Professionalism and great dental work is not a priority here especially when your profiled to not know what the scheme is.

My friend Chris “ the Greek” came and got a new pair of dentures and he love them. He is happy and he smiles now. You gave him his smile back. Thank you so much! You give the people who need help a new smile.

Dr. Naveen Chennupati, also known as Dr. C, at Best Smiles was absolutely exceptional. I traveled all the way from Connecticut because I needed urgent root canal treatment, and I’m extremely grateful for the care I received. Dr. C was very welcoming, professional, patient, and understanding of my situation. He completed my root canal with no pain at all, and the entire experience was smooth and comfortable. He took the time to understand my needs, explained everything clearly, and made me feel completely at ease throughout the procedure. I also want to sincerely thank Dr. Hasan, who was incredibly patient with all of my questions and helped me with the crown placement after the root canal. She was very professional, reassuring, and made sure everything was done properly and comfortably. The whole team made what could have been a stressful emergency dental visit feel easy and well managed. I really appreciated how accommodating and understanding they were, especially knowing that I had traveled such a long distance for treatment. If you are anywhere in Virginia, or even willing to travel for high-quality dental care, I highly recommend Dr. C and Dr. Hasan at Best Smiles, especially for root canal treatment, crowns, and other serious dental procedures. Thank you so much, Dr. Naveen for the excellent care and for making the entire experience completely pain-free!

I love Best Smiles… all of the doctors, hygienists, assistants and front desk staff. Everyone is so kind and they really work with in all ways! I have really bad dental anxiety and I always feel calm before any procedure. My only complaint is the AI phone system!!! Not a fan! I want to speak to an actual person!

I have been coming to this dental office in Richmond, VA for about two years. Unfortunately, extended and unreasonable wait times past scheduled appointments have become a recurring pattern here, with zero communication or regard for patients' schedules.

Listen. I do not do reviews often. Please take it as you will. I have attended this office previously for routine cleaning and I ended up needing a root canal. The doctor did not seem as if she knew exactly what to do. We had to reschedule my appointment multiple times because she could not numb my mouth properly. I left the office both times with numbing medicine still having an effect on me after being applied at least six times each session. I was sent to a different location where the owner, who specializes in root canals, was able to numb me once and proceed with the root canal. Afterwards I return to this Staples Mill location to have a cap put on that tooth. That procedure did not go well either. The doctor ended up shaving down teeth that weren't even an issue and was not able to get the cap to stay. I have now since been dismissed because of "missed appointments"

My daughter had an excellent experience at Best Smiles Staples Mills. Rhonda made her feel comfortable and was very attentive to her concerns. The doctor was efficient and explained the process to her. Scheduling was easy and they got us in quickly. Highly recommend.

Great experience from start to finish. Dr. Sandeep Bhardwaj and the entire team were extremely professional and welcoming. I had three fillings and a cleaning, and everything was done carefully and efficiently. Special thanks to Resh, Alex, and Emelin for being so friendly and helpful. Highly recommend this office!

Same day appointment. Reasonable price. Lovely staff. Great work. If I were not visiting from out of town, these people would be my regular Dentist! Highly highly recommend