DentalWorks Jacksonville

The staff and care provided each time I go in has been excellent. They take time to answer every need. I couldn’t feel more confident and pleased with the service that I have been provided

It felt like my gums were poked harder than usual leading my floss to feel like it went and cut through my middle teeth’s gums later that night. I also had to haggle my price down because I was told over text I would be charged $100 without insurance for a checkup, but I was billed $411 before I asked why.

Been going here for sometime, I had appointment for cleaning. I called them to make sure they had air condition and that they could handle my portable Oxygen. The reception asked me if my health decline well yeah I’m on Oxygen now and she asked me why, and I told her and she act like I was contagious and they did not want to do my cleaning. They are not set up for handicap or anybody with health issues. Then today of all things they text me and told me I missed my appointment. No, you refused to do my cares

Im not a great dental patient ( I dont like the sounds and vibrations of any dental work plus i gag. But everyone at Dental Works has been super nice and very accommodating. They have a great vibe. The music is awesome too. Dr. Ybanez is the greatest dentist I've ever had. I can't remember my hygienist name, but I always get her and I can't say enough good things. Truly best dental experiences ever.

I went in for a filling and was treated like I was the most important person in the office. But that’s the way I’m always treated. I can only assume that every patient is treated like me. This is the first Dentist I never dread seeing. They put a numbing agent on the gum and I never feel the novocaine. Very friendly people.

Dr. Ybanez is absolutely awesome. Everything he has done to my mouth has never had to be repeated, adjusted or removed and try again. He has ALWAYS got it right the very first time. Will never allow anyone but his office touch my teeth.

DentalWorks is absolutely amazing! They were quick and extremely friendly. I also didn’t know there were different treatment plans that the VA could approve and they let me know. The hygienist was informative and answered questions I had and concerns I had regarding my teeth. I couldn’t be happier with my visit and look forward to future visits.

It was a pleasure to return to DentalWork after an extended recovery from surgery! The entire staff were friendly, especially Brandi & Dr. Ybanez! Brandi remembered & asked about my cats! Good memory!

I had my first appointment at DentalWorks for a routine cleaning, but the experience left me disappointed and feeling a bit misled about costs. When I checked in, I clearly told the assistant I was there for a cleaning. She didn’t mention that they do an evaluation/exam first and that the actual cleaning would require a separate appointment. She also said they needed to take X-rays and, when I specifically asked if they were covered by my insurance, assured me yes (or she would have told me otherwise). The doctor was friendly and professional, he reviewed the X-rays, said everything looked good, and that was positive. Right before I left, the assistant mentioned needing a panoramic X-ray, so we went ahead with it. Then at checkout, I was hit with a surprise: my insurance didn’t cover the panoramic, and I had a copay to pay out of pocket. I was never informed upfront about the potential cost or given the option to decline it, especially after the doctor had already said things were fine. This felt sneaky, particularly since I had asked about coverage earlier. Last year at another dental office, I never had unexpected copays, and any balances were always clear upfront. I followed up about this at my later cleaning appointment, but the front desk staff wasn’t apologetic or helpful when I explained why it didn’t seem right. The doctor and hygienist were nice, but the lack of transparency from the assistant and front desk about charges, especially after I directly asked, makes me hesitant to recommend this place. Communication about insurance and costs needs major improvement to avoid surprises like this.

My first visit today and what a wonderful experience from check in to X-rays to exam. I heard lots of laughing and conversations and it seemed as if everyone enjoys working there and the clients were engaging also! Dr Ybanze was so jolly!!!!!! Definitely would recommend.

I received an upper denture from DentalWorks in August 2024. At the time of purchase, I was told the denture should last approximately five years. In January 2026, it fractured completely down the middle with full separation. I contacted the office to request that the denture be examined to determine whether the fracture could be related to a manufacturing or design defect. I was told it was outside the warranty period and that any repair would be at my expense. The office declined to examine the denture and advised that speaking with a business manager would not change the outcome. My goal was simply to have the denture evaluated and to understand my options. Unfortunately, the interaction felt dismissive, and the call ended before the concern could be fully addressed. I ultimately went to Aspen Dental, where I had a much more professional and friendly experience. I would recommend that anyone considering dentures ask detailed questions about durability, reinforcement options, and how structural failures are handled after the warranty period. Im sure Dentalworks AI response review bot will write some charming reply. They don't care.

The people at Dental works in Jacksonville N.C. are fantastic.i got my teeth deep cleaned. Scared of the dentist with past bad experiences, they talked me thru everything and made me feel comfortable. Thanks to the great staff my teeth feel much better, and my confidence in smiling is way better. I definitely have better feelings goin to the dentist.