Laurel Smile Dentistry

I got referred by my cousin and everything she told me was everything that I experienced. Excellent customer service, welcoming environment, knowledgeable staff, clean environment, and they give you a gift for new patients. I am truly happy that I have found a dentist office that I am comfortable at. Thank you Laurel Smile Dentistry!!

We visited Laurel Smiles Dentistry to have my husband's implant bridge removed. Dr. Ha was fantastic—he is exceptionally kind, highly skilled, and completed the procedure very professionally. We are so grateful for his wonderful care and strongly recommend him to anyone needing dental work!"

I have been coming to Laurel Smile Dentistry for about 3 years now. I just love the team and their genuine care and concern for their clients. I will definitely do before and after pics once my treatment plan is complete. I got a cleaning today and was handed a menu of options for my comfort during the process. I am a member for life!! 10 stars!!

Smile is great from the time you walk in the door and are greeted by Rafael to Lisa, my Dental Hygenist for my 6 month cleaning. Love the place!

If I could do multiple reviews I would, because Dr. Sibhatu is wonderful! The hygenist and other team members that work on your teeth are fantastic!! On my first visit Rafael gave me a tour which I thought was a nice touch. The only reason this is not 5 stars is for two reasons. 1) the PHONE SYSTEM and 2) getting reimbursed after my insurance pays out. The phone system needs to be adjusted. When you call on day they are open or a day they are closed, you get put in the same queue that says "you can contiue holding or press 0 and a team member will call you back". I've tried both and sat on hold multiple times for over 40 minutes. I learned later that the office was closed in some cases. Today I tried the chat (while still on hold) and the "web coordinator" Edmond was nice enough to quickly respond and he said he would send my info to the office but couldn't help with my specific question. He said the office was open till 5pm, not sure why I would be holding for so long? And - when the office is closed - instead of putting someone in the "hold" queue just have a message that says "the office is closed". Develop an SLA on returning calls, so we know what to expect. "if we receive your message before 2pm we will call you back the same day" or something like that. Being left in limbo is frustrating. Now to the second item - REIMBURSEMENT. The front office is very non-chalant about it. "oh yeah, you are getting some money back, will send you a check". How much? When? Again an SLA would be nice - "within 7-10 business days after we are paid by the insurance company" seems reasonable? Denistry is expensive, these are 100's of dollars and sometimes 1000's - so having a professional response that demonstrates that amount of money is important, would be great. Again the staff that work on your teeth AMAZING and of course I will be back, because that is the most important thing. But I hope you take these notes as consturctive feedback and work on the PHONE SYSTEM and the REIMBURSMENT communication and response. Thank You!

I've been going to Laurel Smile for over 5 years now, and they are like friends. Their professionalism and patient care are top-notch! Dr. Sibhatu performed a crown inlay on my front tooth, and the level of detail he took to match the crown to my tooth was exceptional. Even when I thought it was great, he saw where it could be improved, down to matching the shape and color of the crown to my permanent teeth. Now, I get compliments about my teeth and smile all the time! Dr. Ha is great as well, and I look forward to seeing and chatting with my hygienist every six months. Matching