Gentle Touch Dentistry Richardson

I have been going to this dentist for a couple of years, and I’ve had nothing but amazing experiences every visit. Dr. Chepyala and her staff are very professional, welcoming, and most importantly caring. They never fail to make patients feel comfortable and well taken care of. I would highly recommend Dr. Chepyala to anyone looking for a trustworthy and compassionate dentist.

I provided my dental insurance information over the phone prior to my appointment and clearly stated that I only wanted preventive care covered by my Dental PPO insurance. I was explicitly told by the nurse that this would be fine. At check-in, I double-checked with the receptionist to confirm there would be no additional costs and that no charges would be made without my approval. I was reassured, so I signed all required paperwork before seeing the dentist. In the exam room, before my blood pressure was taken, I once again clearly stated that I only wanted preventive care covered by my insurance. The exam nurse acknowledged and confirmed this again. For the record, I only had an exam. I did not receive a cleaning because the dentist refused to perform it due to cavities. I also declined their “special offer” for additional treatment. However, two weeks after my appointment, I received a call and an email from the office stating that I now have a balance due. This experience was very disappointing. Despite repeatedly confirming coverage and consent at every step, I was still billed afterward. This is not honest or transparent business practice.

Dental assistant Laura and Dr Chepyala were exceptional communicators about the entire process for my fillings and crown. They put me at ease by offering ample amount of information and let me ask any questions I had about what to expect during my visit. They also took care to ensure I was not hurt during my fillings and crown work and provided plenty of anesthesia, checking in with me throughout my visit. The receptionist also greeted me warmly and did an excellent job at explaining thoroughly all the paperwork I was signing which enabled me to rest assured I was getting care that I actually needed. As someone who normally dreads visiting the dentist, this visit was no sweat, no pain, no pressure or sales tactics and I look forward to visiting them again!

I have been a patient here for a year now. Since switching dentist that weren’t in Network with my insurance company this has been a very pleasant experience. The ladies here have always been very professional, polite, nice, and friendly. I can’t believe I’ve never gave them a review until now though. Smh, with embarrassment. I do recommend Gentle Touch Dentistry even though I no longer live in this area, I’ll still take the travel to this particular office. Happy Holidays to all the staff.

Used to go to universal dental on first but always hated the wait time. Switched to this dentist for my kids. Had first appointment yesterday and was attended by a very friendly and helpful receptionist. Sandra Parada the dental assistant was so patient with my kids and I was amazed how well they did. The dentist was so gentle and kind to them I am very thankful. Loved the balloon animals made by Sandra. My kids look forward to their next appointment.