Bancroft Dental Care

I have been going to Bancroft Dental for years, I used to like the service and even referred family and friends to this office - NO MORE! I came in for a cleaning (they do a fantastic job), and was told I needed a crown, even maybe two. I paid my deposit and they held my money for several months before scheduling my appointment. I had called and left message to schedule and NO RETURN CALLS! I finally received a call several months later- not for my crown appointment, but to schedule a cleaning! - LOL - At that time I let the person know I paid my deposit and need my crown first! That appointment was confirmed and canceled by them -three times! I SHOULD NOT HAVE TO REMIND A PROFESSIONAL OFFICE I PAID A DEPOSIT FOR A SERVICE, CANCELED THREE TIMES AND TAKING TIME OFF WORK TO ATTEND THE APPOINTMENTS! THIS SHOWS POOR COMMUNICATION, AND NO REGARD FOR THEIR PATIENTS! After the third time I requested another dentist do my crown, she was nice and felt bad I waited so long with decay under my crown and said she would do a deep clean in my upper quadrant for no charge. Come to find out - they billed my insurance for this service. When I went back for my final crown, I spoke to the manager in billing and another office worker who assured me it would be credit to my account- two months later- nothing was reverted, I have now used all my annual dental benefit. I paid over $2,000 for two crowns and a cleaning- mind you they billed my insurance over $6,000!!! This week I went in person to speak to a manager about this frustrating communication and accountability that has taken over eight months to date to get right! I let them know that I will have to cancel my next 6-mo. cleaning as I am out of benefit. The woman assured me she would look into it and call me next business day by 2pm. - No call! Today at 8 am. I receive a call and she let me know about half of the deep clean charge (that was free) was going to be credited- enough to pay for my cleaning- well that is not the full price they charged my insurance! When doing any business service, exchange of money, appointments, or anything to do with this Dental office- I would suggest getting it it writing. The next step will be to report this to my dental insurance company and FIND A NEW DENTAL OFFICE for all my future treatments! The 2 star rating is for the cleaning and the dentist who did my two crowns - they were great.

My 10-year needed an emergency tooth pull and we recently changed insurance so its been hard. We called Bancroft Dental they got us in and worked with us immediately to make sure she got the care she needed. Quick. Immediate. Friendly and kind service. Could not recommend more. We found our family dentistry! Specifically Dr. Pari and Josie. Just fantastic!

I spent 20 months with my invisaligns getting my teeth straight for an implant. Only for after those 20 months for the implant surgeon to consistently cancel my appointments every Monday for 3 months, never got a call from the lead implant surgeon. They literally just stop contacting me and I feel took for 3300 dollars. Now I have to find a new dentist. Thanks Bancroft Partial Dental Care.👎🏿

Best dental practice ever! Aaron is very welcoming and makes the check-in process a breeze! The office is always neat and visually appealing — very inviting atmosphere! Dr. Alex is very gentle, patient and efficient. The pace always flows smoothly with him — this the type of doctor you look forward to seeing. Geena, the hygienist is terrific! Her cleanings are miracle work — my teeth feel so pure afterwards! It’s always wonderful to see Dr. Mike! He’s very personable — he makes you feel seen, understood and right-at-home. A exceptional doctor & human being! 10/10!

My first time there last week and it was great! The staff are friendly and efficient, everyone introduced themselves and I loved the fact that they were telling you everything they were doing, things they found, they even showed me what they were looking at. I was so at ease! My last dentist retired and this place couldn’t have been any better! looking forward to a long partnership with Bancroft Dental!

I felt at ease coming in this dental practice. Everyone from start to finish was warm and professional. My x-ray technician was gentle, thank you Monica! My dental hygienist, Enica, was super gentle! Thank you Dr. Chow for explanation of what needed to be done. I was surprised that I was able to get in at the same day tooth extraction. Dr. K was amazing, I didn't feel any pain and the next day was painless as well. Also many thanks to your assistant. Thank you Santiago for your professionalism and warm personality. Everyone was wonderful! I would recommend this place to anyone looking for new dental care!

Excellent service very professional and my cleaning was amazing. From the time I walked in everyone was professional and the hygienist did amazing cleaning and they explained my exrays thoroughly. Looking forward to my next cleaning in 3 months. The atmosphere is clean and cozy. Had my Second cleaning done it was still great service clean environment and relaxing ambiance. I had a different hygienist this time but still was professional.

I was looking for a new dentist when I came across Bancroft. I was specifically looking for a dentist to accept my current insurance medical through Alameda Alliance. I fount out they did not accept the insurance during my visit but, offered flexible payments plans which is a plus. The booking an appointment process was very convenient and easy through sms. Waiting to be called took no time I still was filling out paperwork. The staff was very alert, attentive, and wanted to help find a solution. I went in for a braces extraction and cleaning. Both services were completed same day. I will be returning.

Edit- Dr. Pari (bka Dr. Painless) is amazing! She understood my dental anxiety and was very patient with me. I’ll follow her anywhere she goes. I was able to get scheduled the same day (Sunday) after my filling came out. I was able to meet with the dentist to schedule restoration work. I recommend the premium plan. I’m not sure who I spoke to yesterday, they were rude, but everyone was welcoming today! I look forward to working with Dr. Pari.