SmileCross Dental, PLLC

I’m honestly no even sure what happened? My experience here was so confusing. I went twice, once for an emergency in which I was brushed off and told I was not having an emergency. I was asked to return in two weeks. The very kind receptionist got me in sooner. I came in at a time that wasn’t very convenient for me but I made it work because teeth (!) and was met by a hygienist who seemed nice but super unfamiliar with her tools. At one point she asked if something was “going to fall off in [her] mouth”???? When I told her nicely that made me really nervous, she blamed everyone in the office, took it personally, and then just skipped cleaning my teeth altogether. I promise you I said nothing rude to this woman at all and the whole episode was very confusing. She came back in with the dentist who very briefly reviewed my x rays only to tell me that I was “too nervous” and “needed to be sedated” and would refer me. Again, super confusing bc I’ve had dental work and never been sedated? Sedation is risky? People get nervous at the dentist and I’ve only met her twice and was very polite? Just like!?? As I was trying to get out of there as fast as possible, feeling pretty humiliated, honestly. The owner stopped me and kept insisting I talk to her. I had to tell her at least three times that it was not a good time and that I just wanted to pay and leave. Felt really bothered by that. While I was writing this review, they texted me! Seems like this is unusual for them, given their other reviews but if there is even a little chance they treat you like this, huge nope - go somewhere else!

Such an amazing dentist! After a nightmare situation at Aspen dental we decided to just drive an hour to a smaller practice within our insurance network and I’m so glad we did. Every single person starting at the front desk is caring and professional. The hygienists and dentists are great. I’ve only had good experiences here the last few years.

I was in need of a new dentist and was recommended to SmileCross Dental by a friend. Yes, it's a bit of a drive from Albany but absolutely worth it. The staff was super nice and professional. I asked to be putting the cancelation list and they were able to see me four months earlier than my initial new patient appointment. Dr. Morgan was awesome as well. 10/10 would recommend.

Wonderful, warm, welcoming staff. They took such good care of me, from scheduling a same day appointment for my urgent concern —thank you, Olivia, for your patience in answering all my questions and doing everything you could to help—to the gentle and thorough cleaning, to the kind and professional care of the dentist, Dr. Morgan. This is a top notch practice and we couldn’t be happier to have found them. Here you will find a truly caring practice that will put you at ease. 5 stars all the way! 🌟 🌟 🌟 🌟 🌟 🩷

I had such a great experience here! Everything was easy from start to finish and everyone was so kind and professional. The staff made me feel comfortable the entire time and the process was smooth and stress-free. I really appreciate how caring and friendly everyone was. They even sent me a little aftercare email which I really appreciated. I’d definitely recommend this office to anyone looking for a great dentist!