Garden State Dental of Toms River

Dr Aiello was great. He took the time to answer all my concerns and put me at ease. Hadeer, the hygenist, made the cleaning & Xrays a pleasant and gentle experience. Highly recommend this practice.

Was searching for someone to help with my implants that I got done in Florida, no dentist here wanted to take care of me because they didn't do the original work. Then I found Garden State Dental, they were so great,didn't hesitate a minute to help me. I recommend them to anyone who will listen. The are the best around the dr is willing to do whatever it takes to help you.. Thanks so much for your help

I have only the upmost respect for Dr A and his staff. Professional, friendly and very accommodating are just a few words to describe his staff. I have been a patient for over 10 years and have always a positive experience At each visit a review of services is discussed making me fully aware of cost

Good level of care. Terrible people skills, structure and organizing. Automated text messages and canned responses when you have a concern or complaint. Would much rather go to a dentist with a family feel rather than a factory farm feel. Not a bad dentist, I'll say that. But appointments, scheduling, confirming and bed-side manner from certain associates is lacking. Feels cold and not human. Not a fan. Edit After Owner Response: On two separate occasions I was scheduled for appointments for a cleaning. I request later appointments, because like many people, I work. Had I known these later appointments weren't available, due to having no doctor on staff I would have scheduled an earlier appointment and made accommodations with an appropriate lead-time to do so. On two separate occasions I was called the same day as my appointment to come in earlier because there was no Dr. available. Not because the Dr. called out sick or had an emergency, but because Dr.s are not staffed at those hours and my appointment required a Dr. because I needed a check-up. This is what I was told by your associates. Why are you scheduling patients for appointments without appropriate resources or checks and balances? I cannot change my plans the same day, because your office doesn't have the proper internal practices to make certain that required resources are available to fulfill appointment scheduling needs. At this point, I'm now overdue for a cleaning because of your scheduling practices and frankly, I'm annoyed. I received 5 confirmation communications. Why would you need to confirm so many times? Is my appointment actually confirmed? Who knows! In this time that my appointment was confirmed multiple times, no one realized that I was scheduled for an appointment for a check up with no Dr. on staff? It's pretty concerning to me that a Dr. isn't on staff during hours of operation. Not something I have ever experienced. Should something go wrong, or something is discovered during a cleaning, then what? Come back later? To me and to some other people, that's weird. You have automated systems and people who overlap and things obviously fall through the cracks. You run a high volume operation where certain things need to be tightened up. I'm not wasting my time scheduling appointments only to have them go unfulfilled at no fault of my own. After I had to cancel my appointment because I could not come in earlier--not two days later I got a cute automated message saying that the doctor had been "reviewing my chart/treatment plan," and by-golly I was overdue!! I responded by saying that I won't be returning along with some reasons why. The automated response assured me that y'all take concerns and criticisms very seriously and told me that they would relay my concerns to "the team." I even responded back, that being placated with a rapid-fire, automated response, along with the content of the response was directly related to my concerns. So while you may be disappointed that you have "no way of contacting me," you actually did and do, but all your automated systems seemingly failed you again--since my "concerns" did not reach "the team," as your automated system professed. If anyone was monitoring your automated system and responses, I would have expected a phone-call, or communication, and did not receive one. In summation, I stand by why I said. The communication and internal procedures are lacking. You were given my concerns and I was never addressed or called. Ya sure do monitor your Google reviews though! 👌 I hope this allows you to examine your communication practices and procedures to improve customer service. I have no desire to discuss this further. This is an accurate description of my experience with your operation and I was completely fair and truthful in recounting my experience. My teeth are important, but so is my time.

Hadeer did an amazing job with my teeth cleaning. She was very gentle, professional, and made me feel comfortable the whole time. She’s also incredibly kind and friendly. Highly recommend her!

I’ve been coming here since I was 18 years old so I’ve been coming here more than a decade and I have to say that this place is amazing. I’m not the best when it comes to dental but there they joke around with you. They’re straight up with you and they’re gentle and I go for my cleaning every six months and if there’s any feelings or crowns or anything like that, there’s always a will there’s a way they said they take the time to listen to you and when you’re a chicken like me for the dentist, there’s things to help you with that so if you need a good dentist, this is the place. Have a great day