Abilene Dental Care - West

⭐ **1 Star – Do Not Recommend!** Honestly, this place is a scam. The price I was initially told I would pay was completely different from my final bill and what my insurance covered. When I called to question the high charges, they suddenly offered to lower the price, which raises serious concerns about their billing practices. The cleaning was extremely poor. After visiting another dental office, I realized they had completely skipped important steps, including scaling to remove plaque buildup and gum testing. The difference in care was shocking. I also had concerns about my jaw, and the dentist seemed unsure when explaining my condition, while my new dentist was straightforward and professional. Between the sloppy work, questionable billing, and disappointing care, I felt completely taken advantage of. Save your money and go somewhere else! I would not recommend this office.

New customer. Decided to visit because they are the only dentist in town that is in-network for me. Scheduled a visit because I have two cavities and will probably need an extraction/root canal. When I came in, I explained this to them and they said "Let's do a teeth cleaning!" (Which just increased my pain even more.) They looked at my teeth, referred me to an extraction/root canal specialist (who is not in-network), and then gave me an expensive six-visit plan of what they wanted to do for me in the future. I did not feel listened to or heard. I came in, expressed my pain and that I wanted IMMEDIATE relief, and instead of listening to me and doing the extractions I requested (because I guess the doctor that came to me doesn't do extractions) made my pain worse and laid out an expensive plan that I did not request or want. I should have advocated for myself more, but I figured coming in and saying "I have two cavities and want relief by extraction or root canal." would have been enough. If this place wasn't in-network, I would not come back. In fact, I may very well not go back and instead go to a dentist that listens to my needs.

Let’s start by saying about the professional people working at this location…I was treated with respect, courtesy and kindness from the reception desk Mr Israel, the dental assistant Ms Jeannie and also Dr Holland …the place is clean and holds a very good atmosphere that’s noticeable by arrival moment. Wish y’all to please keep up the good work !!!

Woman ran office with great dentist and hygienists. I really enjoyed the care I received from this office today. They took their time, provided me with knowledgeable expertise, and was fairly inexpensive with my insurance. I was happy with the level of care and service I received.

I have put off dental work for more than 10 years. I have a nasty infection and finally just gave in. I was scared and embarrassed due to previous dentist making comments about the state of my mouth. Not only were they patient, thorough, and super understanding. The price is so affordable. I am so happy! Israel, Jeannie and Dr. Abdullah made sure I was calm, understood everything every step of the way! Thanks for taking the time to actually care!

While in Abilene for work, had a crown come off. They were able to work me in same day!! Very prompt, thorough and professional! If i lived locally, would definitely make them my regular dentist!

We had a great experience at our dental appointment . The front desk guy was very nice and helpful from the start. The X-ray nurse was so patient and gentle with my daughter, which I really appreciated. The doctor was very sweet and took time to help my daughter feel comfortable and talk with her. We even had 3 appointments at the same time, and everything went very smoothly. Thank you for taking such good care of our family! 😊🦷✨

I am a first time patient. I called to schedule an appointment because I lost a crown. They saw me the following day which was great! Jeannie Bower was wonderful! I was very nervous and she quickly and kindly put me at ease. She was very gentle when she took my x-rays. She is very knowledgeable as well. She anticipated what Dr. Abdullah would require to answer the couple of questions I had and asked the questions for me when I forgot! It’s like she knew I would get nervous again and would forget - talk about great customer care! Dr. Abdullah told her she would need additional x-rays to properly answer the questions and Jeannie already had them! The only reason I’m giving 4 stars is because I noticed the doctor has a different attitude with her staff than with her patients. She was very nice and respectful to me. However, I did notice she can be short and not so respectful with her staff. I don’t know if that is just her demeanor in general or if she was having a not so good day. The reason this is concerning to me is, I know that can have a trickling effect. The staff (that I came in contact with) were very friendly, professional and respectful but I feel that if not respected their attitudes and job performance could be affected, therefore, affecting customer service.

I felt right at home. Very easy to talk to and ask questions about treatment plan. Seemed like it was a lot to accomplish but I was explained that it would take several appointments but not too many. It was perfect. Will keep updates posted til goal is reached

Went to get an evaluation for cavities and to inquire about a deep cleaning. Staff is friendly and accommodating. They look like a good team. Organized and reasonable for any emergency. Wait time for a walk-in is good. Referred by my dental insurance options. Had a quick clean and polish. Had some overthinking before my evaluation turned out fine. Thank you!

Amazing staff and dentist! Nicer environment, office space over the previous location on Hickory St. Dental assistants, hygienists are amazing, caring, gentle and very thorough, as well as professional. Sorry I didn't get their names. Israel, the front desk manager is on top of everything that keeps the operation running from Q&A to scheduling, billing and overall customer service. Anything my wife & I have ever needed, Israel has been able to accommodate. On my last visit I had two fillings and a deep clean, 99% pain free. My fault for not maintaining & flossing. Thank you all again! My wife & I have referred several people to this office. Highly recommend!