Dr Bob's Dental Care

I'm shocked and extremely disappointed that the office assistant was extremely rude and chastised me for calling for my dental emergency to be addressed! Yes I did leave a message an hour or 2 before Corrine answered and was nasty, unprofessional and had no empathy for my painful dental emergency! I didn't deserve this type of belittling behavior from her . I am one of the most understanding and kind human beings because of my experience with healthcare and dealing with patients who are in pain. I hope this phone call was recorded because I didn't deserve that atrocious behavior!

I should get an award for the amount of patience I have. I attempted to cancel my appointment same day due to an emergency with my pet. It was explained there would be a same day cancellation fee. I inform them that I would make it work and attend the appointment. I arrived on time and checked in. After being brought back, I was told that due to Dr. Bob doing the last procedure. He needed to complete the appointment to check my Crown. They further explain that Dr Bob was not in the office and I needed to reschedule. This appointment was a complete waste of my time, energy and gas. I politely left after making another appointment. I’ve been called back to inform the staff that I would like to speak to Dr Bob and they informed me that he is currently out of the country and would not be returning until June. This is a lackluster form of customer service as the person on the phone seemed to address me in a crass way for asking to speak with him. Super frustrated.

I've been going to dr bobs off and on for years now. Today I had to have some dental work done I have been dreading. I have severe dental anxiety. The team i had, hygienist Whitney and Dr (cant remember her name) were so nice, sweet, accommodating and did a fantastic job. I hope to request them every time I come back if that is a possibility! Not that any other team did poorly on the work that needed done. These two just made the overall experience lovely and painless. Thank you so much!

Communication could improve. I’ve sent several email messages, made a telephone call, and sent two USPS letters to clarify a health insurance issue and to make an appointment, with no response. We then went personally to resolve within the clearly stated Google office hours, and the office was closed with no notice posted on the door. (I would be happy to discuss this personally with Dr Bob.) It’s unusual because the examination, cleaning, extractions for myself, and my family have gone smoothly in the old office location. Perhaps there are logistical or staff changes now that the office has moved.

I have been trying to make a new patient appointment since September. I was advised I had to call back the first week of the month. I set a reminder and called first week of October, only to be told appointments were full and to try back in November. I did, same thing. December I'm told to wait till February of the new year. I'm still currently holding after 24 minutes for the office manager after now being told they don't take my insurance this year. How ironically convenient of the office to push away members for the last 3 months of the year while it was accepted. Is Healthcare even about helping people anymore or is it just a strategic game of which companies will pay the most almighty dollars?