Smiles of Aurora

Dr Goetz and staff are very thorough. They make you feel very comfortable. I moved and went to a different dentist and came back to them because they're the best.

Besides everyone at least having a nice attitude I would not recommend going here. They prioritize quantity not quality. Everytime I have gone there is minimum 10 minute wait however this last time it was 30 so I left. No one called to forewarn me of them running 30 minutes or more behind, I did not give option to adjust my appt to a later time or day etc. Although team is nice I also prefer good customer service. No follow up with apology shows they do not care for their patients or their time.

I’ve been going to smiles of Aurora for many years now. I have always had a very positive experience with the staff as well as Dr Goetz. They are attentive to my needs and accommodating to my scheduling needs. They provide excellent care and have taken care of my dental needs successfully for many years. I continue to use Smiles of Aurora for the professionalism and except care!

My crown has come off twice after the original date and ive had similar issues with parts coming out abnormally after an appointment here. Reception only offers convenient appointments times when scheduling. I have to have a family member call to schedule appointments instead of myself because of the amount of times reception has priotized my family members over me. I am always told me it is a minimum of a month wait until I am able to come in or that the dentist is unavailable.

I have had some bad experiences with dentists in the past (one who should have retired but instead messed up the whole side of my face with two fillings). This dentist I went to for TMJ issues but it turned out to be a bone infection in my jaw after COVID (thanks, COVID, for delay of care!) and I was incredibly impressed with Dr. Goetz! I continue to go to him even though he is kind of far away. He is slow to suggest root canals/crowns and takes extra steps to disinfect inside the tooth so there is no chance of leftover issues (a big concern, coming from a very crunchy family.) I have never had such confidence in a dentist, and I will go to him as long as possible even with a commute.