The Lakes Family Dental

I had a very mixed experience with this office. The dentist, assistants, and front desk staff were wonderful. They were kind, professional, and made me feel comfortable. Unfortunately, the financial department completely changed my experience. The financial consultation felt more like sitting with a car salesman than discussing healthcare. I felt pressured to make an immediate decision, even after explaining that I have a child and needed time to arrange finances and scheduling. They wanted me to come in the very next morning, not once asking what worked for me. The financial coordinator came across as snappy and unwelcoming, which made the situation feel uncomfortable too. I understand a root canal is important, but expecting patients to commit immediately or schedule for the very next morning is unrealistic for many people with jobs, children, and responsibilities. I want to save my tooth. The issue was never that I didn’t want treatment, but that I needed time (at least a day or two) to make a major financial decision. I felt guilty for not having thousands of dollars readily available on the spot. They did apologize for making me feel pressured, and I appreciate that. However, the experience left me uncomfortable. If the financial department showed the same empathy and professionalism as the clinical staff, this would have been a five-star experience.

Love the service and professionalism from everyone and beautiful building ! And staff very friendly. Marisol my hygienist did an amazing job. She was very gentle while cleaning my teeth and I felt at ease with her. I’d recommend her to be your Dental Hygienist.

I had a very disappointing experience at Lakes Family Dental today. I scheduled what I expected to be a routine exam and possible cleaning. After my X-rays and photos were taken, the dentist discussed my treatment plan while there were four other staff members in the room. I found this extremely uncomfortable and overwhelming, especially for a private healthcare discussion. Afterward, I was taken into an office to discuss costs. Instead of focusing on my immediate concerns, I was presented with a treatment plan totaling nearly $9,000. It felt more like sitting in a sales office at a dealership than being at a dental appointment. When I explained that I only wanted to pay for today’s visit and was not interested in moving forward with the proposed treatment at that time, I felt pressured to finance the procedures and repeatedly asked why I wasn’t proceeding. The interaction became even more upsetting when a manager made a comment along the lines of, “Well, it’s your health, not mine. You’re the one with six cavities.” Regardless of the condition of a patient’s teeth, no one should feel judged, pressured, or shamed into making a financial decision on the spot. I left feeling frustrated, embarrassed, and in tears. I understand dental treatment can be expensive, but patients deserve to be treated with compassion, respect, and without high-pressure sales tactics. Unfortunately, that was not my experience here. Also, the manager said I owed $126 for today’s visit and then after I said no after everything; she claimed I owed $315 and that my insurance company would send a check of difference. I’ve had my insurance for 2+ years and I’ve never had that happen anywhere I’ve been. I’ll definitely be reporting them if they are being sketchy.

I had an excellent experience with Dr. Marisol Elizondo at Lakes Family Dental. From the moment I arrived, she made me feel comfortable and cared for. She took the time to explain everything clearly and thoroughly, which helped me understand my treatment and feel confident about my dental care. What stood out the most was how attentive and compassionate she was. Throughout the appointment, she consistently checked on me and asked how I was doing, making sure I was comfortable every step of the way. Dr. Elizondo is highly professional, knowledgeable, and genuinely cares about her patients. I truly appreciate her dedication and kindness. I highly recommend her to anyone looking for an amazing dentist!

First time at The Lakes Family Dental office and i'm truly blown away with Dr. J Alvarado and his incredible staff. I have dental anxiety because of previous experiences with other dentists, Dr. A , (like his staff calls him), and his team completely changed my perspective. Dr. A, his hygienist (Mel), his financial coordinator (Jennifer) and the rest of his staff provided absolute next level of customer service. Dr. A is incredibly knowledgeable, attentive to his patient's needs, patience, gentle and compassionate when it came to my fear of pain. Highly recommended.

I don’t usually write reviews, but this place absolutely deserves it. From the moment I walked in, the atmosphere felt calm and welcoming instead of the typical sterile, nerve-wracking vibe you expect at a dentist’s office. The front desk staff greeted me with a genuine smile and made the check-in process quick and easy. What really stood out was how attentive and kind everyone was. The dental assistant took time to explain what she was doing and made sure I was comfortable the entire time. The dentist was just as great—super patient, never rushed, and explained everything in a way that actually made sense without being overwhelming. I’ve always been a little anxious about dental visits, but this experience completely changed that. They were gentle, thorough, and clearly cared about doing things right rather than just getting me in and out. The office itself was clean, modern, and well-organized, which made me feel even more at ease. You can tell they take pride in what they do. Honestly, it’s rare to find a place that combines professionalism with such a personal touch. I’ll definitely be coming back and recommending them to friends and family. Five stars all the way.

I had an excellent experience at The Lakes Family Dental, and I want to specifically recognize Lauren Cortez for her outstanding care. From the moment I arrived, she made me feel comfortable, welcomed, and at ease. She was very attentive, gentle, and took the time to explain everything clearly, which really helped reduce my anxiety. Lauren is not only professional but also genuinely caring—she made sure I was comfortable throughout the entire visit and checked in often to see how I was doing. It’s rare to find someone who combines skill with such a warm and patient approach. The entire office is clean, modern, and the staff is friendly and professional, which matches what many patients say about their positive experiences and welcoming environment. I highly recommend Lauren Cortez and The Lakes Family Dental to anyone looking for quality dental care and a great patient experience.

I had an amazing experience with my dental work! From the moment I walked in, the staff made me feel comfortable and welcomed. The office was clean, professional, and well-organized, which immediately put me at ease. Dr Alvarado took the time to explain everything clearly and made sure I understood the entire process before starting. I really appreciated how gentle and attentive they were throughout the procedure it made a huge difference in my overall comfort. The results exceeded my expectations. My smile looks and feels great, and I couldn’t be happier with the outcome. You can tell they truly care about their patients and take pride in their work. I highly recommend this dental office to anyone looking for quality care and a positive experience!

I had a great experience over all. The staff is very welcoming. Dr. Benavides did an amazing job. He made sure I was comfortable and explained everything thoroughly. He was really gentle and nice. Marisol the hygienist also helped me understand how important teeth health is and she was really sweet about it. I am extremely grateful for the kindness and compassion I received during my visit.