H-E-B Family Dentistry

If I could give this place 0 stars I would! Unbelievably scammy. I’ll share one story: I was getting new retainers… I get the scan, come back 2 weeks later for the fit, wait over 30 minutes in the waiting room (watching others who arrived after me get helped), sat down in the chair only to tell me they LOST MY SCAN from 2 weeks ago then asking for me to give up more time from my work schedule to come back AGAIN bc of their mistake. Then, it gets worse, they confirm with me they will rush order it now and get it shipped to my house, but NO here I am over 2 weeks later and I STILL DON’T HAVE THEM. I also didn’t have a good experience with the fillings they gave me - it still sticks and is sensitive, but I will not return to them. I’ll go to a dentist that actually gives quality work and customer service for the money, thank you very much! 0 stars.

11/10 would recommend, Kinzie and Dr. Vu were amazing, and everyone was super nice. I told them I was extremely nervous bc of prior bad dental experiences and they had no problem taking things slow and making sure I was okay. I hardly felt the numbing injection and their banter really helped distract me and put me at ease. Their compassion and relaxed bedside manner made an enormous difference. Also this office has a really cool membership plan thats amazing for uninsured patients. I'm only sorry I didnt find these folks sooner

I received a crown on Weds 7/15. I found the entire staff to be professional and kind. The procedure went very well. Very thorough and detail oriented. Answered all my questions and made me feel comfortable the entire time. And followed up to see how I am feeling today. Very good experience!

Very happy with my experience. I have been looking for a dentist that is not part of the large corporate entities. The staff made me very welcome, took their time to explain everything and listened to my concerns. Very happy with my experience and look forward to finally having a dental home again.

I am extremely disappointed with how this dental office handled my recent visit. This wasn’t about the $57—it was about the complete lack of communication and professionalism. I paid my portion of the crown months ago, and both of my dental insurance plans had already been billed and paid. I had spoken with the office multiple times during that period, yet no one ever mentioned there was an outstanding balance. When I arrived for my appointment to have my permanent crown seated, I was suddenly told they would not complete the procedure unless I paid an additional $57 because they claimed the insurance companies had underpaid. If that balance truly existed, why wasn’t I contacted when they received the insurance payments? Why wasn’t I sent a bill or notified before I took time out of my day to come in? To make matters worse, when I asked to see the Explanation of Benefits (EOB) showing why I owed the additional amount, they couldn’t provide it. Instead, I was told they would send it later or that my insurance company would. This situation could have been handled with a simple phone call, email, or statement. Instead, I was put in an uncomfortable position at the front desk and denied treatment until I paid an amount I had never been informed I owed. Unfortunately, this experience has cost them a patient. It wasn’t the $57—it was the poor communication, unprofessional billing practices, and lack of respect for a patient’s time. I expect much better from a healthcare provider. Amos Wells

I have been coming here for my cleanings (and fillings too, I have a sweet tooth!) for the last few years and I have nothing but good things to say. All the doctors are kind, knowledgeable, and amazing at what they do. I usually see a Dr. Vu and Masters but Dr. Adams is great as well. I love to see Krystal for my cleanings, she’s my girl! Diana is also very sweet. Whenever I call to make an appointment, I am always treated kindly. Mario and the other staff members are wonderful. Thank you to everyone at this office!

I had a great experience getting my teeth cleaned here. They have a private room that the cleaning is done in. The staff was friendly. They were quick to give estimates on a potential bite plate. I have no complaints.

The best dental clinic I’ve ever visited. The entire staff was incredibly professional and kind. A special thank you to the ladies who helped me, “Son muy dulces” ✨ they made me feel comfortable and at ease the whole time. I definitely recommend this place! 🌟