Issaquah Premier Dental

Love love love Dr. Miao! I had an excellent experience with Dr. Miao. She was very professional, knowledgeable, and organized. She took the time to explain everything clearly and made sure I felt comfortable throughout the each step of my treatment. I especially appreciated how gentle and patient she was. It really helped ease my nerves. I highly recommend Dr. Miao to anyone looking for a caring dentist!

I’m writing this review after sitting with the experience for a year and, more importantly, after getting a second opinion from a very experienced, trusted dentist. At my visit to Issaquah Premier Dental, they took extremely high-resolution photos of my mouth along with standard X-rays. I was then told I had nine cavities, which came as a complete shock. In my entire dental history, I’ve occasionally been told there were areas to “keep an eye on,” but I’ve never had a dentist abruptly diagnose anything close to that number. During this explanation, I was shown an AI-based tool that had flagged the supposed cavities on the images. The diagnosis appeared to be heavily based on what the software identified, rather than a careful, conservative explanation from the dentist themselves. That made me uncomfortable. I’m not going to a dentist to have a piece of software tell me I need irreversible procedures done to my teeth — I’m going to a medical professional for their judgment. Immediately after this diagnosis, I was encouraged to enter a payment plan and schedule a series of appointments to address the cavities in batches (three at a time). The speed and pressure around committing to treatment raised additional red flags for me, so I declined. I recently went to another dentist — someone with decades of experience whom I trust — and after a full exam and X-rays, I was told I have zero cavities. That contrast is deeply troubling. If I had followed Issaquah Premier Dental’s recommendation, I would have had nine irreversible procedures performed on healthy teeth. Dentistry permanently alters your body, and patients depend on providers to be cautious, conservative, and human-led in their decision-making — especially when new technology is involved. I can’t speak to others’ experiences, but mine left me feeling that the recommendations I received here were not sufficiently careful or grounded in professional judgment. I strongly encourage anyone considering extensive dental work at this office to seek a second opinion first.

I've been a patient since 2020. The dental care I received has been satisfactory, staff is mostly pleasant and professional. I am giving a 2-star rating because of my experience requesting a refund for overpayment. After reviewing EOBs from my insurance and discovering I overpaid for some services and was previously refunded the incorrect amount (the first refund taking months of back and forth to even get processed), I reached out to IPD to discuss it. Communication required several follow-ups; I would be told to expect an update on a certain date and then would hear nothing unless I continuously followed up. When they did get back to me they presented an incorrect calculation/amount that I had to politely dispute by writing a detailed breakdown that included screenshots of my EOBs. They eventually confirmed the correct amount and assured me they will mail the rest of my refund within a few days. Obtaining the refund is another ordeal (I have yet to receive it). When I requested an update they mentioned something about a delay and assured me the check was just mailed (conveniently on the same day I asked about it). Ultimately, what is most disappointing is the seeming lack of accountability for what I consider to be a pretty significant oversight -- several hundred dollars' worth of overpayment that was missed for almost a year (might've been longer, if I didn't review my EOBs). Mistakes happen, but as an established patient I find it unacceptable that not only did there seem to be no urgency/sense of ownership to make things right when it was brought to their attention, it feels like I had to jump through hoops to recover money I'm owed. *Review edited for clarity

I had a great experience with Dr. Miao. She is very knowledgeable, patient, and genuinely cares about her patients. She took the time to explain everything clearly and made sure I was comfortable throughout the visit. Highly recommend her to anyone looking for a trustworthy dentist.

I’m sharing my personal experience as a patient. I received dental care at this office, including restorative treatment. After a filling, I experienced ongoing discomfort and had to return multiple times for adjustments. Despite these follow-up visits, the tooth continued to feel worse rather than better, which was frustrating and concerning as a patient. In addition, I later had questions regarding the billing codes submitted to my insurance and requested clarification and supporting documentation so I could better understand the treatment and claims. Instead of addressing my questions in a transparent way, I received a certified letter informing me that the office would terminate my care, citing a breakdown in communication and trust. While they followed the formal process of ending the patient-provider relationship, the overall experience left me feeling discouraged and unsupported—both in terms of the clinical outcome and communication. Based on my experience, I would encourage patients who value clear explanations, careful follow-up, and open communication to consider this carefully before choosing this office.

Dr. Wu is absolutely amazing! She did an outstanding job on my daughter’s teeth and truly goes above and beyond for her patients. She is caring, kind, and incredibly professional. Her attitude is wonderful, and her entire staff is just as amazing .so supportive, friendly, and welcoming. We always feel comfortable and confident coming here. Highly, highly recommend Dr. Wu and her team!