Dawson Modern Dentistry - Matthews

It had been quite some time since I had been to a dentist, so I was not looking forward to the potential bad news that may come when I eventually went. Hannah, who happens to be a friend of mine and dental assistant at Dawson, convinced me to come. I can say the state of my teeth wasn’t nearly as bad as I thought it was, but it certainly needed some work. With the great help from Daisia, Dr. Smith, and Dr. Dawson, I feel confident knowing from now on my teeth will be taken care of properly. If you were like me and were dreading going to the dentist take this as a sign: you’ve only got one set of teeth, and if you want to keep them in the best condition you should try Dawson.

I scheduled my appointment a month in advance and specifically called the office beforehand to ask if my MetLife insurance was in network. The woman I spoke with at the front desk assured me that it was and that I was good to go. Fast forward to today—I arrived for my appointment, and something told me to ask the front desk again if they accepted my MetLife plan and if it was in network. This time, I was told that my specific MetLife plan would not cover all of my services. I explained that I had called ahead specifically to verify my insurance before scheduling. The receptionist then told me that the person I spoke with previously "didn't know what type of insurance" I had. That explanation didn't make sense because the receptionist standing in front of me was able to see exactly what insurance I had. This could have easily been avoided with better communication and proper verification before my appointment. I took time off, scheduled a month in advance, and expected the information I was given to be accurate. Dawson Dentistry, please do better with training and communication among your front office staff. Patients shouldn't have to deal with this kind of confusion after doing their part to verify their insurance ahead of time. Thank you.

Enjoyed my visit today with my hygienist Katie! She was personable ans a joy to talk to. You just never know what similar life experiences have unless you actually have a conversation. Dr. Smith is always informative and a pleasure. It was good seeing Taylor again. Hannah was sweet! Front desk staff are always sweet! I did not receive however my treatment plan via email nor hard copy this time. Staff communicates with each other in front of patients in a professional and positive encouraging tone! Thank you!

I had an excellent experience at Dawson’s Modern Dentistry. Dr. Smith was outstanding she took her time, listened to my concerns, and made sure I understood all of my options before making the best decision possible for my care. Her professionalism, knowledge, and genuine concern for her patients made me feel comfortable and confident throughout my visit. The atmosphere at Dawson’s Modern Dentistry is welcoming, clean, and relaxing. From the moment I walked in, the entire staff provided exceptional customer service. Everyone was friendly, attentive, and truly cared about making sure I had a positive experience. It’s clear that patient care is a top priority here. I highly recommend Dr. Smith and the entire team at Dawson’s Modern Dentistry to anyone looking for quality dental care and outstanding service.

I’ve had great experiences at this dental office. The staff is diverse and welcoming, which immediately made me feel comfortable. Everyone communicates clearly and responds quickly to any questions, and you can tell it’s a positive work environment just by how the team interacts. I also appreciate the small touches, like having lip balm available, and the convenience of a location close to home with late and evening appointment options. The affordable in-house membership is another big plus. It’s especially meaningful to have a relatable dentist, Dr. Dawson; it adds an extra level of comfort and trust. Daisia is the absolute best :)

I had a wonderful experience at this dental office. The location is beautiful, and from the moment you walk in, everyone is kind, welcoming, and makes you feel completely at ease. The staff is always friendly and attentive, creating such a positive and calming atmosphere. Dr. Dawson is absolutely amazing—professional, caring, and truly takes the time to make sure you’re comfortable and well taken care of. I always leave feeling confident and grateful for the care I received. I highly recommend this office to anyone looking for exceptional dental care in a warm, welcoming environment!