Pacific Coast Dental

I sent the following message two weeks ago and did not receive any response: Email: I am writing to file a formal complaint regarding my new‑patient appointment today. I want to note at the outset that I do not know the names of either technician involved, so I am relying on your internal records to identify who assisted during my visit. I came in for a dental cleaning and understood that X‑rays are standard for new patients. What I did not expect was the volume and pace of imaging performed: panoramic images, multiple sets of X‑rays, and then intraoral photos using metal devices that were splitting my lips and causing significant discomfort. The appointment began well. The front office staff was kind, and the technician who was taking the photos was polite and professional. The issue arose when she called in another technician to assist with holding the metal devices in place. This second technician was dismissive from the moment she entered. During the third set of images, she told me to open my mouth wider. I explained that I physically could not because the metal pieces were already splitting my lips. Her response was, “Afterwards I’ll get some petroleum.” This did nothing to address the discomfort I was actively experiencing. I stated that I was stressed and did not want to continue with the imaging. The primary photo technician responded appropriately and said she could see what could be done to move forward without the last set of photos. At that point, I was willing to continue with the cleaning and exam. However, the second technician then asked, “Can I ask you what’s so stressful about all this?” Her tone made it clear she had already decided I was being unreasonable. I explained that from the moment I arrived, I had been taken from machine to machine, X‑rays to photos, nonstop, and it was overwhelming. She continued to look at me as though my explanation was not legitimate. I asked her, “Does that make sense?” and she responded, “No, that doesn’t make sense.” Her dismissiveness and refusal to acknowledge my discomfort made it impossible for me to stay. If she had not behaved that way, I likely would have completed the appointment. The first technician was professional and willing to work with me. The second technician was rude, dismissive, and made me feel interrogated rather than cared for. I also noticed that the television screen in the room displayed a message stating that patients who feel stressed may request a sedative. I have never needed sedation for a dental exam, and I did not expect to need it today. However, I found it notable that the practice encourages patients to communicate stress, yet when I did so, the technician responded dismissively and stated that my explanation “did not make sense.” This contradiction contributed to my decision to leave the appointment. I also noticed on your website that multiple family members appear to work at the practice. I do not know whether the technician in question is a family member, but I am including this observation because, in my experience, family‑run businesses sometimes have less internal oversight. Whether she is family or not, her behavior was unacceptable. I left the appointment because of her conduct. You may have a large and stable patient base, and my experience may not affect your operations in any significant way. However, I am documenting this incident because it reflects a lapse in professionalism and patient care. I am giving you the opportunity to review what occurred and address it internally so that future patients are not placed in the same position.

I highly recommend that if you receive any treatment at this office always ask for a detailed receipt and submit it directly to your insurance company. -Manor location Be sure to verify any copays you're asked to pay as you may be charged way more than necessary. If you've overpaid your insurance company may be able to refund you. However if neither you nor your insurance identifies the overpayment the dental office retains those funds. To avoid getting robbed keep copies of your receipts, review your insurance explanations of benefits (EOBs) and compare them with what you were charged.

I don't usually leave reviews, but this experience absolutely deserved one. While traveling through the Pacifica area, I unexpectedly needed dental work and was fortunate enough to be referred to Dr. John Acosta. He was able to get me in on extremely short notice, which alone was impressive. What really stood out was the level of professionalism, care, and attention to detail throughout the entire process. Dr. Acosta performed my wisdom tooth extraction and is also helping me with cosmetic dental work. From the initial consultation to the treatment itself, he took the time to explain everything clearly, answer my questions, and make sure I was comfortable every step of the way. The procedure was far smoother than I expected, and the recovery process has been excellent. What separates Dr. Acosta from many healthcare professionals is that he genuinely cares about his patients. You never feel rushed, pressured, or treated like just another appointment on the schedule. His staff is welcoming, the office is professional, and the quality of care is exceptional. If you're looking for a dentist in Pacifica, San Francisco, or the surrounding Bay Area, I would highly recommend Dr. Acosta and Pacific Coast Dental for wisdom tooth extractions, cosmetic dentistry, and general dental care. Finding a dentist you can trust is difficult, and I can confidently say that Dr. Acosta has earned my trust and future business. Five stars without hesitation.

As someone who is absolutely terrified of going to the dentist, I can honestly say the team at Pacific Coast Dental is first class in every way. From the moment you walk in, everyone makes you feel comfortable, welcomed, and cared for. A special shoutout to Connie, who always goes above and beyond to make me feel at ease while being worked on. Her kindness and calming presence truly make all the difference. Highly recommend this office to anyone, especially if dental visits make you nervous!

I love everyone at this place. My husband and I have been coming to Dr. Acosta for over a decade and always feel completely taken care of. He even called to check on me after he pulled my wisdom teeth. Every dental hygienist has been wonderful when cleaning my teeth. (Shout out to Connie) I have some sensitivity due to my receding gum line and they always offer a topical numb to help. For the first time in my whole life, I don’t dread going to the dentist. I don’t love it, but I don’t dread it. They also offer an in office dental plan, which we found to be more beneficial than dental insurance.

Absolutely wonderful dentist located in a shopping center in the Linda Mar section of Pacifica. One might not think much about a dentist's office in a shopping center, and I initially had my own reservations about it — but Dr. Acosta and his team quickly allayed those doubts ... and, more than a dozen years after I first came here, he is still my dentist. He has a terrific bedside manner, a great team of hygienists, and an excellent & caring front desk staff, including the wonderful Frances, who's been here all this time. The delightful Mrs. Acosta is the office manager and she has done a stellar job of making the waiting area and the entire office a very pleasant one to be at. If you are in the market for a dentist, Pacific Coast Dental and Dr. Acosta should at least be in your Top 3 — but, for my money, I'd say to just go ahead and choose him, you won't regret it.