Family Dental Care

The receptionist, the hygienist and the assistant were wonderful. They made me feel relaxed and comfortable as I was an emergency patient. Doctor Steinfeld was told to be nice to me 😀 which he was. I truly appreciate everyone’s concern and help. Thank you, Darnella

I’m not too sure about how many stars I should give. The hygienist only used the water pick with cleaning my teeth and did not use the tools because she said that would be scraping on my enamel. But that’s what those tools were designed for. I just feel as though my cleaning was half done. And then there’s the whitening the hygienist doesn’t know how to do. And then the comments that she made to the dentist about the whitening would mess her up (or something like that) right there while I’m sitting in the chair. This was my second visit, and I thought things would work out here. The staff seemed pleasant. I received the invitation to submit a review; I am giving my honest opinion of my experience.

My dental hygienist was amazing, she took time to connect with me. Saw a picture of my son on my phone screen asked me questions about him. I felt like a person, not treated like a number. That teeth cleaning 10 out of 10. She talked to me through the whole process so I know what to expect. She literally went above and beyond to take care of my teeth. I will never go to any other dental hygienist. I recommend that place and that lady one 100 percent.

When Did Dental Care Become a Sales Tactic? My girlfriend called this dental office to make an appointment and ask about pricing. She was told they don't provide pricing over the phone. I called back and asked again for at least a general range. I'm not trying to waste my time or theirs. I explained that I had lost a filling in a bicuspid and was concerned it may have cracked. I also explained that I was paying out of pocket and, because I couldn't afford a root canal and crown, I was simply looking for an extraction. I would deal with a potential implant later. After being left on hold for quite some time, another office staff member came on the phone and explained that pricing is difficult because every situation is different. I understand that, but I responded that they perform fillings and extractions every day. I wasn't asking for an exact quote—just a reasonable range so I could decide whether it was financially feasible. I was told an extraction would cost approximately $600–$1,000. I decided to make the appointment. When I arrived, I had X-rays taken and met with the dentist. I again explained that I was looking for a simple extraction and asked if they could provide a price for that procedure. They presented me with two options: - Root canal and crown: $3,300 - Extraction: $1,495 The $3,300 root canal and crown was roughly what I expected. What shocked me was being quoted $1,495 for an extraction—far beyond the $600–$1,000 range I was given over the phone and, based on the prices I found from other local offices, roughly three times what many places advertise for a straightforward extraction. I told the technician I would not be choosing either option and left. I stopped at the front desk, explained that the price was substantially higher than I expected, and pointed out that, ultimately, everyone's time had been wasted. Then, about 20 minutes after I left, the office called me back. I was told that the dentist would perform the extraction for half the quoted price—$750—if I wanted to come back. That's where this stopped feeling like healthcare and started feeling like a sales negotiation. If the dentist can perform the extraction for $750, why was the initial price $1,495? Why wasn't I simply given the fair price from the beginning? And why did it take me walking out the door for that price to suddenly become available? When I told the technician that I had found other offices charging roughly $300–$400 for extractions, I was told to come back, speak with the dentist in person, and try to negotiate and "work something out." I'm sorry, but I don't believe patients should have to negotiate the price of dental care while they're sitting there in pain. I understand that dental offices are businesses and that different procedures have different levels of complexity. I'm not expecting healthcare to be free. What I do expect is transparency, consistency, and reasonable pricing—especially when someone is paying completely out of pocket. I don't support businesses that operate this way. Give your patients a fair and reasonable price upfront. Don't give someone one price, wait until they walk away, and then call them back with a dramatically lower "deal." That's not how I believe a healthcare provider should operate. Do your due diligence. Get multiple quotes. Ask questions. Shop around before agreeing to treatment. When you're in pain and worried about the cost, it's easy to assume you have no choice. You do. I urge others to research their options and make sure they're comfortable with the price before proceeding. Don't let the urgency of needing treatment pressure you into accepting a price you aren't comfortable with.

Today was my first visit to family dentistry in West Palm Beach. Everyone there was very professional and very caring. I am happy to share this post. I had a great experience..

I just got there today for some non-smooth surfaces on a molar, I spoke to the receptionist and she told me to wait a few minutes. Not even 5 minutes later I was called and had everything fixed. That's awesome. Thank you Family Dental Care.

Poor Quality and Unprofessional Behavior I paid for a front tooth repair, but the filling fell out after only six weeks. During my first appointment, the dentist said he was tired and asked me to come back the next day because he couldn't guarantee the quality of his work. My appointment was at 6:00 PM, during normal business hours. He also tried to sell me unnecessary treatment packages and was arrogant throughout the process. When I returned after the filling failed, I was offered only a discount instead of a proper warranty repair. The dentist even claimed he had "done me a favor," despite the fact that I had paid in full. When I asked to see another dentist, he told me to leave because he was the owner. Before I left, he told me to "go back to Hungary," which I found disrespectful and discriminatory. I cannot recommend this practice based on both the poor quality of the treatment and the dentist's arrogant and unprofessional behavior.

Usually the dentist is terrifying, but not this place! Dr Ochoa is amazing. I needed A crown and she let me make payments!.Jackie at the front desk is Amazing! And my favorite hygienist Chelsea is very attentive and accommodating

Zero!!!!! I’m writing this review in the office. This doctor was disgusting! After I got my X-rays which was fine. The doctor walked in touching mouse and her waist jacket. Before she began i expected her to was her hands. When she didn’t, I asked, “ can you please wash your hands?” Reply from her “ I washed them already”, and gave me a glaring angry look. I was so shocked I asked again “ Can you please wash your hands? I don’t think that’s a big deal.” Then then responded “I wash my hands after every patient, this is about you trusting me”. I asked her to was her hands for the third time, and she says “ I don’t think you going to be comfortable with me” then turns to wash her hands finally. I then decided to get up, tell her no thank you and left the office with my X-rays. This has NEVER happened to me in any type of service I’ve ever received. I don’t know if she’s having a bad day, because I’m black, or she’s just a genuinely nasty person. She looked like she wanted to curse me out. She was pissed, or I don’t know what!! REGARDLESS THE REASON. NO THANK YOU! Won’t be returning and I DO NOT recommend

I came here for tooth pain. I had x-rays taken. The doctor said that I should “come back when it hurts worse” because he couldn’t figure out why. I asked him if my x-rays reflected any reason why the pain was there. He asked again what tooth hurt, I pointed and he said, “oh yeah, there’s a cavity here on x-ray”. He then went on to say I had 3 total cavities and offered to fill all 3 right then which felt very odd to me. Any reputable dentist you have to schedule this service out. Also I haven’t had cavities since I was a child and was cavity-free 6 months ago. I went to a different clinic that weekend, had x-rays retaken only to discover I, in fact, had zero cavities. After that, this whole office feels scammy to me. The front desk staff were incredibly kind, as was my dental assistant. But I’d never trust that doctor again.

I am from Canada. My crown fell out while in Florida on vacation. I was able to make an appointment immediately for the next day. From the time I showed up to the time I left, 40 mins total. Very quick. I do not have dental insurance, and the price was very reasonable. The staff was excellent. The dentist was great. My fixed crown is fantastic now. I would have no worries going back to Family Dental if I ever needed to again.