Family Dental & Advanced Implant Center - Frankfort

On 3/25, after paying a $450 deposit, we were informed that Invisalign could not be done. We were told it would take approximately one month to receive a refund. It is now 5/23, and after multiple attempts to contact accounting and repeated requests for a callback, I have never once received a return call. My first follow-up call was on 4/8. I was told refunds take around a month to process, and I specifically asked for confirmation on whether the check had been sent, as I was unaware it would be mailed. No one ever called me back. I called several more times afterward and was repeatedly told that messages were being placed on accounting’s desk, yet I still never received any communication. I also submitted an online request, which went unanswered as well. This is my first negative review. I’m relatively patient and understanding, but the complete lack of communication and urgency regarding returning a customer’s money is unacceptable. Holding onto $450 for nearly two months with no follow-up or transparency shows a serious lack of care and professionalism. I do want to add that the hygienist and dentist we worked with were amazing. Unfortunately, the establishment itself lacks communication and compassion when it comes to handling refunds and customer concerns.

Family Dental is amazing and extremely attentive to patient needs. I recently started Invisalign treatment with them and it has been smooth sailing. They have genuinely cared for me during treatment. Couldn’t recommend more.

I saw them for a consultation recently for a broken tooth. I saw Dr Bell and he was amazing. They got me scheduled to come back to fix my teeth the following week. They were very thorough, kind and did an excellent job. I will be returning there for my future dental needs as well. Also, the front office staff was so sweet, from the person at the front desk, to check out!

Be CAREFUL!! No communication on billing. Paid my bill in full. Got paperwork. Everything. Told I was good to go. Came in for a check up. Told I didn't owe anything that day. Wen it again. No signs of anything. Went in for a routine cleaning 6 months later. I was told out of the blue I owe close to 1000 dollars. The lack of communication was horrible. There were plenty of opportunities to reach out to me so I could prepare and make a plan to get my finances together within the six months since the procedure. Instead I'm blindsided during a routine visit. No bill through mail. No communication. Nothing. What makes me upset the most. I came in twice before this previous visit, and nothing was previously stated. Only today which makes me even more suspicious what exactly the charges are and what they are for.

I’ve been seeing Dr. Peters for my dental care since 2018, and I don’t have enough words to describe how grateful I am for him. Dr. Peters finished a dental job I had started in Puerto Rico, and he has since taken care of all my dental health. If you need dental implants or advanced dental care, I would recommend consulting him. I also see the hygiene team every six months, and I love them! And I cannot forget to mention the rest of the team: front desk, scheduling, accounting, other dental assistants, and doctors. They are all so caring and kind. There hasn't been a day I've visited them, and I haven’t felt like I’m visiting family.