Aiea Pearl City Dental Care

My complaint is about reception. I had inquired about teeth whitening products and the hygienist recommended a product that is to be worn 30-60 minutes. I was interested and elected to buy the 10 pack. When I was checking out with the receptionist, he gave me a set of instructions in case the instructions were not included in the box. When I got home, I read the instructions which said to wear the product for a respective amount time based on the percentage strength of the product. The strength that was sold to me was 10%, but according to the instructions it said to wear the product for 8-10 hours or overnight. The 35% strength is to be worn for 30-60 minutes so I called the office to ask if I was given the wrong product. They told me they only sell the 10% one and that they would never recommend to wear the product overnight. I questioned why I was given the instructions then and asked if I could get a refund. The receptionist put me on hold and went to check if she could give me a refund, but upon her response she told me that it was a final sale. I explained the situation again and how it was not my fault that I was given the wrong information and the wrong product. The receptionist started to give me an attitude and was very condescending. She kept repeating herself asking me if she wanted to see what she could do…..ummm yes! That’s why I was calling in the first place. When I asked her when I could expect a call back she said “Monday”….today is Tuesday! So I told her you can’t call me back till next week?? She said I don’t work until Monday. I asked to speak to a manager and she said they don’t have one so I asked to speak to someone else who also did not offer any apologies or understanding and just told me that she would get back to me by tomorrow. This is extremely disappointing how I was treated because the hygienist and the dentist I see are wonderful. I just recommended my husband to the office as well. I hope something is done about the attitude of the receptionist. She needs to learn better customer service. I also hope I am granted my refund.

I highly recommend Aiea Pearl City Dental and Dr. Harada! He is extremely thorough and professional, taking the time to listen to any concerns and ensuring that you feel comfortable throughout your visit. His attention to detail and patient care is outstanding. One thing that really stands out is the state-of-the-art equipment he uses—technology I haven’t seen anywhere else. It’s clear that he invests in the best tools to provide top-notch care for his patients. I used to dread going to the dentist, but Dr. Harada’s calm and professional demeanor completely puts me at ease. If you’re looking for a skilled, caring, and detail-oriented dentist, I highly recommend Dr. Harada and his team!

It looks like I’m not alone! Anthony C. Wrote the exact same complaint that I have! I had a certified letter sent to me. It is literally a letter telling me how the dentist will be dropping me as a patient due to my bill going to collections. This is extremely upsetting because I’ve never received a bill from them. Earlier this year I did move to a different home address, but my mail is forwarded there. I never received anything from them. Now, I have a bill in collections for only $66.38. This is absolutely absurd and ridiculous!!! How do they do this to more than one person versus checking on their billing person to do their job properly by contacting clients when bill is not paid or to see why it was not paid? They did not ever call me! The dentist was great, but the person in billing should be fired for being too lazy to call clients and creating poor customer service.

Blake is hands down one of the most professional, down to earth, and friendly dentists I have ever met. He makes sure to go the extra mile to ensure you have the best dental experience ever. Thank you for always keeping that smile on my face!

Dr Blake has been my dentist for about 5 years now and he is the BEST dentist I’ve ever had. Seriously thankful to have found him. He’s professional, knowledgeable, gentle on your teeth and friendly. Just a down to earth, awesome person. His whole staff is friendly and great too. I recommend this office to everyone.