Portland City Dental

I went to Portland City Dental on January 20 after a bridge supported by two lower-left implants came out. I requested a panoramic X-ray. Both this dentist and a dentist I know in France confirmed that my upper right and lower right molars needed extraction. The estimate included extractions, a bone graft on the lower right, and an implant. However, there was visible movement in the upper implants. When implants in one arch are unstable, it is clinically important to fully evaluate the cause and structural stability before proceeding with new grafts or implants in the opposing arch, as bite force, alignment, and overall occlusion affect long-term outcomes. Despite this, the plan focused on moving forward with the lower extraction and graft. This is a family-run practice. The dentist’s wife manages the front desk, and his daughters serve as assistants. While there is nothing inherently wrong with a family practice, I found the level of professionalism concerning in a surgical setting. During a root canal on the upper right molar, one of his daughters assisted. The office did not have hands-free suction equipment, and she repeatedly failed to suction properly while the rubber dam was in place. At one point, she sprayed me directly in the face with water. When I questioned whether she knew what she was doing, she responded sarcastically rather than reassuringly. Nitrous oxide was not available in the office. After the procedure, I was asked whether I was on antibiotics, although none had been prescribed. I had to ask the front desk why no antibiotics had been issued. When I expressed concern, the dentist reacted by yelling and slamming a door. I was given no written aftercare instructions, no explanation of expected pain levels, and no guidance regarding the gauze placed after the procedure. As the anesthesia wore off, I experienced significant pain. I emailed the office multiple times asking about the gauze and received no response. The practice operates out of three offices, and it was extremely difficult to reach anyone by phone. When I raised this issue, I was told, “You’ll get used to it.” I chose not to return and instead sought a second opinion. The contrast was significant. The second dentist provided written aftercare instructions, prescriptions for pain management, an ice pack, and a follow-up call the next day. When I returned with discomfort, the area was evaluated, cleaned, sutured properly, and reassessed. I was also advised that no bone graft or implant work should be performed on the lower jaw until the upper implants are fully evaluated by a specialist. Based on my experience, I would not recommend Portland City Dental. Surgical dentistry requires careful sequencing, proper equipment, professional conduct, clear communication, and structured aftercare.

The staff at Portland City Dental is top notch! They provide great care and are very knowledgeable. Additionally they help with insurance and billing and go above and beyond to be transparent and provide an optimal and thorough care plan. They actually care about their patients and are not owned by a corporation. I can’t recommend Dr. Dan and his staff highly enough!

Dr Dan is great and I am excited to see the results of our treatment plan! I appreciate how empathetic he and the office staff are because dealing with teeth replacements and pain and fear is hard to do when a person doesn’t feel supported by their dentist. I feel confident that my smile will be beautiful by the time we are done!

Dr. Dan and his staff are the best! He is very professional and a very skilled dentist who truly cares that his patients get the best care. Dr Dan is very knowledgeable and can really be trusted to resolve any tooth issue. He also assists in thoroughly cleaning your teeth in order to help prevent cavities and gum disease. You only want the best to work on your teeth. Dr. Dan is that professional you can trust. S Maiden. 01/05/2024

Dr. Dan is awesome. I’ve dreaded going to the dentist because I never had good experience in the past. On my first visit, Dr. Dan made me feel comfortable and at easy. My second visit was my deep cleaning and filling. some parts of the deep cleaning was bothersome, I understand the cleaning needed to be done and I knew it wasn’t going to be simple. Dr. Dan kept asking if I was okay throughout the process and I appreciate that. The staff are awesome and nice. I highly recommend Dr. Dan. Maria McCreary