Family Dental Care

The worst dentist I have ever been to in my life. They took all my money and never extracted not one tooth. They referred to a specialist who did not take my dental insurance. Also I never got the receipt for my payment. I called and I sent an email to Rachel.........still no receipt.

The entire staff was very friendly and helped ease nerves!

My first appointment was last week, and I was immediately impressed by the friendly and helpful staff at reception. Anabel was particularly great at assisting me with my insurance and scheduling an appointment for the next day. I’ve been diagnosed with anxiety, and I shared this with the team. They were incredibly professional and attentive throughout the appointment, making sure I felt comfortable and at ease. Estrella was particularly reassuring and checked in on me regularly, while Dr. Jose was incredibly respectful and knowledgeable. I was in there for almost 2 hours and the whole time I was informed about every step and how my insurance was involved and making sure I agreed with everything being performed. That same day I booked an appointment for my husband because they are absolutely amazing at what they do! Everyone seems to speak fluent Spanish and English so if you are a Spanish speaker, no se preocupe aquí lo atienden bien y en español! 10 of 10 recommend!

Horrible Service. The office manager is the worst one. No Empathy, no compassion. My daughter has been a patient with them since a minor. She just turned 18 in March 2024 but is a College student and is still being carried under my insurance. They immediately put me out of the room because she was 18 by the time I was able to come back in they had already had her sign a treatment plan before she even talked to the Dentist and of course she couldn’t repeat anything they had just told her. She was referred to a specialist for a root canal. Went to the specialist and my daughter paid $367 out of pocket and it hurt to bad so they never even did the root canal. Told her she would have to go back to her dentist to have it pulled. She scheduled another appointment with Family Dental for the extraction. Only to show up and be told she had to pay $155 up front because they were not able to verify her insurance. She asked them why they couldn’t verify it right then and they told her it would take time. I came in an asked the same thing and the office manager told me because she has other patients…….Huh? The office was complexly empty besides us and one patient that was in the chair. She also got mad because we wouldn’t take that answer and started acting like I was treating the office staff bad and asked me to lower my voice like I was yelling. She also suggested that we find somewhere to else to go and we did exactly THAT!!! And had no issues by the way. I have filed a complaint with both my insurance companies and DO NOT recommend that you come here. It such a shame because Dr. Villa really is a very sweet man.

Dr. Cole, and the staff at Family Dental Care are very nice, and friendly. They are very experience at dental care. They make me feel very comfortable at all of my visits. They take great pride, and care for their patients, and the service they provide. I could not recommend Family dental enough. If you are looking for an outstanding dental care provider this is the place for you to go. 10 out of 10 care, and service.